Privacy Policy

We collect information that you provide to us directly when you request information or place an order, including:

• Full name and contact details
• Shipping and billing address
• Payment information (processed securely through certified third parties)
• Order history and preferences
• Communications with our support team via WhatsApp or email

We use your information for the following purposes:

• Process and deliver your orders
• Send shipping status updates
• Respond to inquiries and CoA requests
• Improve our products and site experience
• Send offers and commercial communications with your prior consent
• Comply with legal and tax obligations applicable in Mexico

We implement technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

We use TLS encryption for all data transmissions and do not store credit-card data on our servers; payments are processed through PCI-DSS certified providers.

We do not sell or rent your personal information. We may share it only with:

• Shipping providers (Estafeta, FedEx, DHL) to deliver your order
• Payment processors to complete transactions
• Legal authorities when required by applicable law

Under Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), you have the right to:

• Access your personal information
• Rectify inaccurate or outdated data
• Cancel the retention of your data
• Object to the processing of your data for specific purposes
• Withdraw your consent at any time

To exercise any of these rights, write to us at privacidad@mx1labs.mx.

We use cookies and local storage to improve your site experience, remember your preferences, and understand store usage in aggregate. You can manage your preferences through your browser settings.

For more information, see our Cookie Policy.

If you have questions about this policy or wish to exercise your ARCO rights, contact us:

• Email: privacidad@mx1labs.mx
• WhatsApp: +52 55 1050 2397
• Address: Calle Tonalá 153, Roma Norte, Ciudad de México, CDMX, MX